New to working with a promotional products company, or just want to know what to expect before you reach out? These are the questions we hear most often. If yours is not on the list, call us or send an email and we will answer it directly.
How do I place an order?
The easiest way is to call us at 781-447-1532 or email info@abcspecialtees.com. Tell us what you are looking for, your approximate quantity, your timeline, and your budget. We will take it from there and come back to you with product recommendations and a quote.
You can also browse our online catalog at abcspecialtees.com and contact us directly when you find something you want to explore further.
Do I need to know exactly what I want before I contact you?
Not at all. Many of our clients come to us with a general need and let us do the product sourcing. Tell us the occasion, the audience, and the budget, and we will put together a curated shortlist of options. It is one of the things we do best.
Is there a minimum order quantity?
Minimums vary by product and decoration method. Screen printing typically requires a minimum of 24 pieces. Embroidery minimums are generally lower. Some products are available with no minimum at all. When you reach out, we will confirm the minimum for whatever you are ordering.
Can I order a sample before committing to a full run?
Yes, in many cases. Product samples and pre-production proofs are available depending on the item and the order size. We strongly encourage you to review a digital proof before any order goes into production. For larger orders or custom items, we can discuss physical samples as part of the process.
What file format should I send my logo in?
The best formats for print and embroidery are vector files, specifically .ai, .eps, or .pdf files created in Adobe Illustrator or a similar program. These scale without losing quality. High-resolution .png files (300 dpi or higher) work for many applications as well.
If you only have a low-resolution version of your logo, our in-house art team can often redraw it into a print-ready format. Ask us about art services when you reach out.
Can you match my exact brand colors?
Yes. We use Pantone swatch matching to ensure color accuracy across embroidery, screen printing, and other decoration methods. When you send us your brand guidelines or Pantone color codes, we work from those rather than guessing.
Do you offer custom artwork or logo design?
Yes. We have an in-house art and design team that can create original artwork, clean up existing files, and adapt designs for specific decoration methods. If your logo needs adjustment before it is print-ready, we will let you know and handle it.
How long does production take?
Standard turnaround is typically 10 to 15 business days from order approval and artwork sign-off, depending on the product and the quantity. Some items are faster. Complex orders with custom decoration may take longer.
If you have a specific deadline, tell us upfront and we will let you know whether it is achievable with standard production or whether a rush option is needed.
Do you offer rush orders?
In many cases, yes. Rush production is subject to availability and typically carries an additional fee. The earlier you contact us, the more options we have. If your deadline is very tight, call us directly rather than emailing so we can assess the situation quickly.
Can you ship directly to multiple locations?
Yes. This is one of the core functions of our Company Stores platform, which allows orders to ship directly to individual employees, branches, or recipients anywhere in the country. For standard orders, we can also split shipments to multiple addresses. Ask us for details on your specific situation.
How is pricing determined?
Pricing depends on the product, the quantity, the number of colors or stitches in the decoration, and any setup fees associated with the decoration method. Generally, the higher the quantity, the lower the per-unit cost. We provide itemized quotes so you know exactly what you are paying for before you commit.
Do you work with all budget levels?
Yes. We supply products at a wide range of price points, from budget-friendly giveaway items to premium executive gifts. When you tell us your per-unit budget, we source within that range rather than presenting options you cannot use.
What payment methods do you accept?
Contact us directly for current payment terms and accepted methods. For new clients, we typically require a deposit before production begins.
What is a Company Store, and do I need one?
A Company Store is a custom-branded online ordering portal we build and manage for your organization. It allows your employees, branches, or team members to order pre-approved branded merchandise directly, with orders shipping straight to them.
You likely need one if you have multiple locations, a large or distributed workforce, a recurring uniform or onboarding program, or if you spend significant time managing apparel or merchandise orders manually. It removes the administrative burden and eliminates branding inconsistencies. Ask us for a walkthrough.
Do you work with clients outside of Massachusetts?
Yes. While we are based in Whitman and serve the greater South Shore region directly, we work with clients across New England and with national corporations. Our Company Stores platform in particular is designed for organizations with locations anywhere in the country.
What if I am not happy with my order?
Contact us immediately. We stand behind our work and will address any quality issue directly. We conduct a final inspection before every order ships, but if something slips through that does not meet your expectations, we want to know about it and we will make it right.
Have a question that is not covered here? Call us at 781-447-1532 or email info@abcspecialtees.com.
